Privacy Policy

Last Updated: January 13, 2021
Relaxwell wants you to feel secure when you give out your personal information, and we will only use your information with your consent. This notice describes Relaxwell’s Privacy Policy. By visiting, you’re accepting the practices described in this Privacy Policy.


The information Relaxwell gathers are only crucial to enhance your shopping experience. Relaxwell does not provide your personal information to any third parties because we value our customer’s privacy. The only information we collect is your name, phone number(s), address for shipping, shipping date, and items purchased. Automatic Information: Relaxwell receives and stores certain types of information whenever you interact with For instance, like many other furniture and mattress websites, uses “cookies” and gathers certain types of information when your Web browser accesses

Email Communications: To help your shopping experience be more accessible, we communicate with many customers via email. Email communications are used to answer any questions or any concerns strictly you may have. You may place your order via email if you have difficulty doing the online payment system, but customers are prohibited from providing their payment information via email. In such cases, final payment can be performed by cash upon delivery or customers are required to use debit/credit cards by visiting the store.


Just like all other secured online shops, we also use cookies to serve you better. Cookies are unique identifications that allow your device to store items in your shopping cart, in-between your visits. By using cookies, your old items placed in the shopping cart gets saved without losing your items. Cookies allow you to take advantage of Relaxwell’s crucial features. Therefore, we always want you to leave them turned on. When you reject or block Relaxwell’s cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any products.


Our customer is very crucial for us to operate our business. Therefore, we do not sell our customers’ personal information to others. Relaxwell only shares your information with our partners, as mentioned below. Third-Party Service Providers: Relaxwell employs other companies and individuals to perform functions on its behalf. For instance, some customers may want delivery outside of GTA or other delivery companies such as FedEx, ups, Canada Post, etc. In such cases, we have to share customers’ personal information such as their name, contact and delivery address.


Relaxwell works to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the data you enter. SSL allows to have no malware/virus, and therefore the information you provide to us is as highly secured as possible. It is important to note that no data transmission over the Internet can be guaranteed to be 100% secure, just as other big online retail shops. As a result, while Relaxwell strives to protect your personal information, it cannot guarantee or warrant the security of any information you transmit to or from Services. You do so at your own risk. Relaxwell reveals only the last four digits of your credit card numbers when confirming an order. Relaxwell transmits the entire credit card number to the appropriate credit card company during order processing. Being said, we do not save your credit and debit card information. When you are purchasing with us in the future, you will need to re-enter your credit/debit information all over again.


If you are under 18 years of age, you may use with the supervision of a parent or guardian. If you are under 13 years of age, you are not allowed to provide any personally identifiable information to Relaxwell without your parent or guardian’s knowledge and
permission. Relaxwell does not knowingly collect information from children under the age of 13 and does not target its website to children under 13.


If you choose to visit, your visit and any dispute over privacy are subject to this Policy and our TERMS OF USE, including limitations on damages, arbitration of disputes, and application of the province’s law Québec, Canada. If you have any concern about our privacy, please contact Relaxwell with a thorough description, and we will try our absolute best to resolve it to the best of its abilities. Relaxwell changes constantly, and its Privacy Notice and our TERMS OF USE will change accordingly. You should check frequently to view recent changes. Unless stated otherwise, Relaxwell’s current Privacy Policy applies to all information about you and your account. Relaxwell stands behind the promises it makes and will never materially change its policies and practices to make them less protective of customer information collected in the past without affected customers’ consent.