Terms and Conditions

Last updated: January 13th 2021

Welcome to Relaxwell Mattresses! To ensure you are satisfied with your purchase at Relaxwell Mattress INC, please review the following rules that govern website use before using it. Relaxwell Mattress INC reserves the right to change and amend these terms and conditions. Whenever you use this website, we urge you to check these terms and conditions. Please read them carefully; your use of Relaxwell Services constitutes your agreement to follow these rules and be bound by them.

PRIVACY

Please review this Privacy Policy, which also governs your use of the Relaxwell.ca Services, to understand Relaxwell’s practices.

ELECTRONIC COMMUNICATIONS

Whenever you use Relaxwell.ca Services or send an email to Relaxwell, you communicate with Relaxwell electronically and consent to receive communications from Relaxwell electronically. Relaxwell will communicate with you by email or by posting notices on the Relaxwell website or other Relaxwell.ca services. You agree that all agreements, notices, disclosures, and other communications that Relaxwell provides to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in and/or made available via Relaxwell.ca services—such as text, design, graphics, logos, photographs and images, button icons, audio clips and digital downloads—is the property of Relaxwell.ca or its content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content included in or made available through any Relaxwell.ca service is the exclusive property of Relaxwell.ca and protected by Canadian and international copyright laws.

TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through Relaxwell.ca Services are trademarks or trade dress of Relaxwell, in Canada and other countries. Relaxwell’s trademarks and trade dress may not be used in connection with any product or service that is not Realxwell’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Relaxwell. All other trademarks not owned by Relaxwell that appear in the Relaxwell.ca Services are the property of their respective owners, who may or may not be connected to, or sponsored by Relaxwell.

LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Relaxwell.ca or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of Relaxwell.ca Services. This licence does not include any resale or commercial use of Relaxwell.ca Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Relaxwell.ca Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Relaxwell or its licensors, suppliers, publishers, rightsholders, or other content providers. Relaxwell.ca Services, or any part of Relaxwell.ca Services, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Relaxwell.ca You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Relaxwell.ca without express written consent. You may not use any meta tags or any other “hidden text” utilizing Relaxwell’s name or trademarks without the express written consent of Realxwell. You may not misuse Relaxwell.ca services. You may use Relaxwell.ca Services only as permitted by law. The licenses granted by Relaxwell will terminate if you do not comply with these Conditions of Use.

COMMUNICATIONS AND OTHER CONTENT

Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. And does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Suppose you do submit material unless Relaxwell indicates otherwise. In that case, you grant Relaxwell a nonexclusive; royalty-free, perpetual, irrevocable, and fully sublicensable right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from. And distribute, communicate to the public by telecommunications, and display such content throughout the world in any media. You grant Relaxwell the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Relaxwell for all claims resulting from content you supply.

RISK OF LOSS

Risk of loss and title for items purchased from Relaxwell.ca pass to you upon our delivery to the carrier.

RETURNS, REFUNDS, EXCHANGES AND TITLE

All sales are final; however, you can cancel the order for a full refund before its ships from the warehouse (within 24 hours of placing the order). We will deduct 30% for restocking charges and return delivery charges when the product leaves our warehouse. If a refund has been authorized, please note the following Cash payments will be refunded by cheque ( allows seven business days). Debit card/credit card payments will be refunded (allow seven business days). All other payments will be refunded (allow 21 days). Please note: If you are not satisfied with your product due to damage or wrong item you can contact us within 24 hours, In 7 days you can return your item or, Our service department will exchange or replace/repair the product. However, your reimbursement/store credit would exclude the shipping cost and restocking fee of 30% and only be made if the product is in “as-new” conditions with original boxes. All sales are final for the clearance sale item or discontinued item, and therefore, you can’t exchange or refund the product.

Non- Returnable items

  • Mattress and box springs
  • Pillows
  • Bedsheet
  • Protectors
  • Custom made items
  • Items without original packaging
  • Items without a proof of receipt

For any other inquiry regarding the canceling and returning please contact our customer service

PRODUCT AVAILABILITY

Relaxwell reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. 

PRODUCT DESCRIPTIONS

Relaxwell.ca attempts to be as accurate as possible. However, Relaxwell does not warrant that product descriptions or other content of Relaxwell.ca Services is accurate, complete, reliable, current, or error-free. If a product offered by Relaxwell.ca itself is not as described, your sole remedy is to return it in an unused condition.

PRODUCT COLOURS

Relaxwell.ca does its best to display product colors shown on this website as accurately as possible. However, because the colors you see depend on your monitor, Relaxwell.ca cannot guarantee that your monitor’s display of any color is accurate. Realxwell.ca will not be held responsible for any discrepancies between the colour displayed for any given product on Relaxwell.ca and the actual perceived colour for this product itself.

PRODUCT PRICING

All prices shown on this site are quoted in Canadian dollars and are valid and effective in Canada only. Relaxwell reserves the right to modify retail prices at any time and without prior notice. All prices indicated exclude taxes, delivery and assembly. With respect to items sold by Relaxwell.ca, Relaxwell cannot confirm the price of an item until you order. Despite Relaxwell’s best efforts, a small number of the items in the Relaxwell.ca catalogue may be mispriced. If an item’s correct price is higher than Relaxwell stated price, Relaxwell will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING CONSUMER PROTECTION ACT, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. RELAXWELL’S WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH RELAXWELL.CA ARE PROVIDED BY RELAXWELL ON AN “AS IS” AND “AS AVAILABLE” BASIS UNLESS OTHERWISE SPECIFIED IN WRITING. RELAXWELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE RELAXWELL.CA WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH RELAXWELL.CA, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE RELAXWELL.CA WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RELAXWELL DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. RELAXWELL DOES NOT WARRANT THAT THE RELAXWELL.CA WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE RELAXWELL WEBSITE; ITS SERVERS, ELECTRONIC COMMUNICATIONS, OR EMAIL SENT FROM RELAXWELL.CA SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RELAXWELL.CA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF RELAXWELL.CA SERVICES OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH RELAXWELL.CA SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

APPLICABLE LAW AND DISPUTES

Any dispute or claim relating in any way to your use of Relaxwell.ca Services, or to any products or services sold or distributed by Relaxwell or through Relaxwell.ca Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

Relaxwell and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Relaxwell and you each waive any right to a jury trial. Relaxwell and you also both agree that you or Relaxwell may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Relaxwell reserves the right to make changes to the Relaxwell website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

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